Protected: Sr Project & Account Manager

Position Summary:

The senior Project & Account Manager role is the liaison between the SCS’ internal departments, account lead, and clients. This person is responsible for managing multiple projects & processes within SCS and for SCS clients, as well as for reaching successful outcomes by meeting key project/campaign milestones. This role needs to ensure that internal resources are supported, communication remains consistent/clear and process is followed; that SCS remains at the forefront of knowledge and expertise in all integrated marketing channels in-order to deliver services unmatched elsewhere. The senior project & account manager will partner with the Sr. Resource/Project Manager and Account lead to quickly grasp internal & client goals to build/deliver profitable/effective projects & campaigns.

Job Functions:

• Be a strong representative of SCS’s core business & culture values
• An accountable effective communicator (via: email, phone, text, face-to-face) responsible of quick response times for both clients and internal teams to ensure all projects/campaigns are properly supported & managed
• Ability to work independently, yet support is available from agency colleagues, and key department leads
• Long hours can happen, and marketing/advertising staff are expected to work flexibly to meet project deadlines
• Partner with COO and Resource Manager to garner support for all projects/campaign deliverables across all departments in two different offices
• Work directly with the Resource Manager to assign all projects to the creative team and ensure any project specific challenges are managed at a resource and timing level
• Develop the timeline and budget for the Brand Manager and manage projects from initiation to closure to ensure that SCS is delivering on time and within budget
• Responsible to ensure that approval dates & process are clear & understood on the project for internal team
• Responsible in the inventory and archival of SCS assets, including final project files.
• Manage expenses of assigned projects, including tracking purchase orders and expenses for SCS content & creative departments
• Ensure project financial management in Aqua is set up properly for all project schedules to support accurate financial reporting
• Ensure all resources on projects are included in Aqua reporting, and understand individual accountability to project scope
• Provide regular updates to project team on overall project scope to maintain project profitability
• Ensure Aqua ETCs are updated on a regular basis to ensure most up-to-date effort forecasting
• Work within SCS’s key software platforms including ADP, and AQUA which is used for: Project scheduling, assigning resources to projects individual & resource team hours tracking, opening new/closing jobs, and estimating jobs
• Partner with finance to ensure all project estimates are in, and deliver clear and concise payment schedules based on client payment/project terms
• Support multiple clients, which includes and not limited to: administrative requirements, daily management, and guiding/leading the partnership both internally & externally
• Attend, and participate client status meetings, and project/campaign discussions, creative reviews & approvals
• Responsible for co-managing the client/project budgets & timelines following SCS & Client processes
• Partner with Account lead, and work closely with the client to understand key business challenges, and projects in-order to brief internal resources to identify recommended solutions
• Co-manage client expectations based on realistic timelines, and project/campaign deliverables
• Provides support to the Account lead to develop budgets and timelines to be included in scope of work (SOW) documents, proposals, project & campaign briefs
• Partner with Account lead and key departments to pull client campaign results and reports
• Partner with Account lead to brief agency colleagues, and partner with them to plan and implement the marketing/advertising solution for the client
• Have an awareness of the client’s products, services, competitors and target markets
• Pending available bandwidth, participate in new business pitches Employee may perform other related duties to meet the ongoing needs of the company as requested by the manager.

• College degree required in a related field

Experience

• Minimum 5 years’ client services experience
• Experience working on digital accounts

Skills

• Extremely detail oriented
• Manage project timelines
• Strong presentation skills
• Proactive
• Ability to communicate clearly both verbally and in writing
• Ability to manage several projects at once
• Team oriented
• Strong People Skills
• Calm demeanor under pressure
• Excellent troubleshooting skills and can deal with the fast pace and meet deadlines
• Strong time management. Positive, upbeat attitude
• Creative and analytical thinker with strong problem-solving capabilities

Software

• Outlook
• SLACK
• Keynote/PowerPoint
• Excel
• WORD
• ADP
• AQUA
• Smartsheets