Skip to main content

“Should we create an App?” seems to be one of the most common questions brand marketers ask themselves for their product, service, campaign or event. And why not? It seems like the logical thing to do as everybody carries a smartphone, spends hours every day engaged with them, and most would rather lose a wallet than their smartphone. As for Apps, we now rely on them for things we never dreamt of a decade ago when they were first introduced.

But consumer habits, technology, and Apps are evolving as fast as consumers fatigue with downloading new Apps. More than 50% of smartphone users download no new mobile Apps per month as most of their time is now spent primarily on social networking, music Apps, utility Apps, and maybe a favorite game or two.

And in the not-so-distant future it’s going to be a lot more difficult to tell what’s an App and what’s not with the rapid evolution of progressive web Apps (PWA’s) that now offer traditional App-like features including geofencing, hardware functionality such as camera access and AR (Augmented Reality) available directly in the native browser.

Some core questions to seriously consider before developing an App:

  1. Are you budgeting for the upfront development and post-launch maintenance for both iOS and Android? Apps cost more and depending on the functionality post management and maintenance of an App can easily eclipse the initial investment.
  2. Do you need access to the smartphones features such as push notifications or some hardware related functions such as access to the device sensors? If so, an App is still crucial.
  3. Is functionality used offline (not connected to the internet)? PWA’s require a network connection.

Native Apps can still be the best choice for some after answering these questions and evaluating the overall customer journey. But as more well-known companies such as Amazon, Pinterest, and even Uber have transformed their mobile websites into progressive web Apps, the alternative and cost savings of going web may be something to seriously consider.

Also published on Medium.


SCS surveyed 750 US consumers on how their physical and digital buying habits have changed during the pandemic. These insights and more are presented in Omnichannel Overdrive.

Download the white paper →